Effective Date: November 5, 2024

Date of the Latest Update: November 5, 2024

AddressHero is a Shopify web application owned and developed by HeroSoftware GmbH, a company registered in Germany. AddressHero is available as a web application within the Shopify App Store ecosystem. AddressHero provides address validation and confirmation services to facilitate shipping and deliveries. AddressHero is intended to help merchants maximize their profits and reduce unnecessary costs. It is free to install, however additional charges may apply.

This Privacy Policy details how personal data and information obtained through or in connection with AddressHero is collected, stored and disclosed. In addition, this Privacy Policy sets forth the rights granted to users of AddressHero with respect to their personal data.

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I. DEFINITIONS

When used in this Privacy Policy, the following capitalized terms shall have the meanings set forth below, unless the context requires otherwise:

• “AddressHero” shall refer to the web application built by HeroSoftware and available for installation on the Shopify App Store ecosystem.

• “HeroSoftware” shall refer to HeroSoftware GmbH, a company registered in Germany, with a registered address located at Walramstrasse 23, 65510 Idstein, Hessen, Germany.

• “Non-Personal Data” shall refer to information that cannot be used to personally identify a specific person. Non-Personal Data may include anonymous usage data, demographic information and preferences generated.

• “Order” shall refer to an order for one (1) address verification Service submitted by a User through AddressHero.

• “Personal Data” shall refer to information that personally identifies or relates to a specific person.

• “Privacy Policy” shall refer to the most recent version of this Privacy Policy, including any updates made to these Privacy Policy.

• “Services” shall refer to all services offered by AddressHero, including, without limitation, address validation and confirmation services and other ancillary services.

• “Third Party Links” shall refer to links to third party websites, platforms, and/or applications provided on the Webpage.

• “Users” shall refer to Shopify merchants who use AddressHero. Any individual user of AddressHero shall be referred to as a “User”.

• “Webpage” shall refer to the webpage describing AddressHero and providing the link for its installation and the purchase of Orders.

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II. APPLICABLE LAWS AND REGULATIONS

When conducting its business activities and operating AddressHero, HeroSoftware complies with all applicable data protection and privacy legislation, including the General Data Protection Regulation (GDPR). The GDPR applies to Users located or residing in the European Union (EU) or the European Economic Area (EEA).

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III. APPLICATION

By accessing the Webpage or installing and using AddressHero, Users agree to be bound by and subject to this Privacy Policy.

By using AddressHero, and/or providing Personal Data to HeroSoftware, Users consent to HeroSoftware’s collection, usage, and disclosure of Personal Data and Non-Personal Data in accordance with this Privacy Policy.

If a User does not agree with the terms of this Privacy Policy, the User’s sole recourse shall be to refrain from using the Webpage and AddressHero.

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IV. COLLECTION OF PERSONAL AND NON-PERSONAL DATA

HeroSoftware may collect both Non-Personal Data and Personal Data from Users. Personal Data consists of information that can be used to personally identify Users. Personal Data may include a User’s name, residential address, email address and other similar personal information.

4.1 Access to Shopify Stores

Upon installing and using AddressHero, placing an Order or otherwise obtaining Services, HeroSoftware shall gain access to the User’s Shopify account. Users understand that HeroSoftware may collect information regarding Users’ online Shopify stores as well as data regarding Orders, addresses and customers.

4.2 Voluntarily Provided Information

Users are not required to submit any Personal Data to use the Webpage and AddressHero. However, Users may voluntarily provide Personal Data, such as their names and email addresses, to receive updates or marketing materials.

Users shall access and use AddressHero through their existing Shopify accounts.

Nonetheless, Users may voluntarily submit their names and email addresses to HeroSoftware solely to allow HeroSoftware to share updates regarding AddressHero and share marketing newsletters.

4.3 Non-Personal Data

HeroSoftware may obtain Non-Personal Data regarding Users, such as the type of browser used to access AddressHero, the device used to access AddressHero, and the dates and times AddressHero was used. Non-Personal Data shall not allow for the identification of Users, and shall consist of anonymous data.

HeroSoftware may, periodically, conduct surveys in connection with AddressHero and the Webpage. Participation in surveys shall be strictly voluntary. Unless otherwise stated, all data collected in connection with completed surveys shall be anonymous and shall not allow for the responding User’s identification.

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V. USAGE AND DISCLOSURE OF PERSONAL DATA

HeroSoftware shall use Personal and Non-Personal Data collected to fulfill the purpose for which the data was collected. HeroSoftware’s usage of Personal and Non-Personal Data shall be based on the terms of this Privacy Policy and limited to the extent required by its legitimate business interests in compliance with applicable data protection laws.

5.1 Authentication Services

HeroSoftware may use information derived from Users’ Shopify accounts for authentication purposes.

5.2 Fulfillment of Orders

HeroSoftware may use the information from Users’ Shopify accounts to fulfill Orders and perform the Services. This includes using the data to provide validation via Google Maps Address Validation API.

5.3 Communication and Support

HeroSoftware may use data to respond to inquiries, provide support, handle claims, or notify about Privacy Policy updates.

5.4 Marketing and Promotional Materials

HeroSoftware may send newsletters and marketing material. Users can opt out via unsubscribe links.

5.5 Legal Compliance

HeroSoftware may disclose data when required by law, court order, or to investigate violations.

5.6 Third Party Service Providers

HeroSoftware may share necessary data with Google Maps Address Validation API and other authorized service providers for the purpose of fulfilling services, but will not sell or rent data.

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VI. PROTECTION OF PERSONAL AND NON-PERSONAL DATA

HeroSoftware implements technical and organizational measures to protect data but cannot guarantee full security. Only authorized personnel and third parties with a legitimate purpose may access such data.

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VII. USERS RIGHTS

Users have rights under GDPR including access, correction, deletion, restriction, and portability. Requests can be sent to support@addresshero.app.

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VIII. PERSONAL DATA OF MINORS

HeroSoftware does not intend to collect data from minors. If such data is identified, it will be deleted.

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IX. STORAGE AND MAINTENANCE OF PERSONAL DATA

HeroSoftware stores data for up to 30 days unless longer retention is required by law.

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X. THIRD PARTY LINKS

HeroSoftware is not responsible for the privacy practices of third-party sites linked on the Webpage.

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XI. UPDATES TO THIS PRIVACY POLICY

HeroSoftware may update this Privacy Policy at any time. Continued use of AddressHero signifies agreement.

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XII. QUESTIONS AND COMMENTS

Users may contact HeroSoftware at support@addresshero.app for questions or to exercise their rights. Verification may be required.