PaymentHero is a Shopify web application owned and developed by HeroSoftware GmbH, a company registered in Germany. PaymentHero is available as a web application within the Shopify App Store ecosystem. PaymentHero enables merchants to reorder, rename or hide payment methods during the Shopify Checkout. PaymentHero is intended to help merchants optimize their checkout experience and increase conversion rates. It is free to install, however additional charges may apply.
This Privacy Policy details how personal data and information obtained through or in connection with PaymentHero is collected, stored and disclosed. In addition, this Privacy Policy sets forth the rights granted to users of PaymentHero with respect to their personal data.
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I. DEFINITIONS
• “PaymentHero” shall refer to the web application built by HeroSoftware and available for installation on the Shopify App Store ecosystem.
• “HeroSoftware” shall refer to HeroSoftware GmbH, a company registered in Germany, with a registered address located at Walramstraße 23, 65510 Idstein, Hessen, Germany.
• “Non-Personal Data” shall refer to information that cannot be used to personally identify a specific person. Non-Personal Data may include anonymous usage data, demographic information and preferences.
• “Order” shall refer to a paid plan or subscription to the PaymentHero service.
• “Personal Data” shall refer to information that personally identifies or relates to a specific person.
• “Privacy Policy” shall refer to the most recent version of this Privacy Policy, including any updates.
• “Services” shall refer to all services offered by PaymentHero, including, without limitation, reordering, renaming or hiding payment methods.
• “Users” shall refer to Shopify merchants who use PaymentHero.
• “Webpage” shall refer to the webpage describing PaymentHero and providing the link for installation and subscription.
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II. APPLICABLE LAWS AND REGULATIONS
When conducting its business activities and operating PaymentHero, HeroSoftware complies with all applicable data protection and privacy legislation, including the General Data Protection Regulation (GDPR).
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III. APPLICATION
By accessing the Webpage or installing and using PaymentHero, Users agree to be bound by and subject to this Privacy Policy.
By using PaymentHero, and/or providing Personal Data to HeroSoftware, Users consent to HeroSoftware’s collection, usage, and disclosure of Personal Data and Non-Personal Data in accordance with this Privacy Policy.
If a User does not agree with the terms of this Privacy Policy, the User’s sole recourse shall be to refrain from using the Webpage and PaymentHero.
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IV. COLLECTION OF PERSONAL AND NON-PERSONAL DATA
HeroSoftware may collect both Personal Data and Non-Personal Data from Users. PaymentHero does not collect address data or customer-related data from Shopify stores.
4.1 Access to Shopify Stores
Upon installing and using PaymentHero, HeroSoftware may gain limited access to Users’ Shopify store configurations solely to execute the sorting, renaming, or hiding of payment methods. No access is made to customer orders, addresses, or other personal customer data.
4.2 Voluntarily Provided Information
Users are not required to submit any Personal Data to use the Webpage or PaymentHero. However, Users may voluntarily provide Personal Data, such as their names and email addresses, to receive updates or marketing materials.
4.3 Non-Personal Data
HeroSoftware may collect Non-Personal Data such as the browser type, device used, and timestamps of access. HeroSoftware may also conduct voluntary anonymous surveys to improve the application.
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V. USAGE AND DISCLOSURE OF PERSONAL DATA
HeroSoftware uses Personal and Non-Personal Data only for the purposes described in this Privacy Policy.
5.1 Fulfillment of Services
HeroSoftware may use configuration data from the Shopify store solely to provide the Services offered by PaymentHero.
5.2 Communication and Support
HeroSoftware may use voluntarily provided contact information to respond to inquiries and provide support.
5.3 Marketing and Promotional Materials
Users may receive newsletters and promotional content. Users can unsubscribe at any time.
5.4 Legal Compliance
HeroSoftware may disclose data if legally required to do so (e.g., court orders).
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VI. PROTECTION OF PERSONAL AND NON-PERSONAL DATA
HeroSoftware implements appropriate technical and organizational measures to protect all data against unauthorized access, alteration, or destruction. However, no security system is entirely foolproof.
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VII. USERS’ RIGHTS
Depending on jurisdiction, Users may have rights including:
• Right to be informed
• Right to rectification
• Right to erasure
• Right to data portability
Requests can be submitted via email: support@paymenthero.app
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VIII. PERSONAL DATA OF MINORS
PaymentHero is not intended for minors. If data from a minor is discovered, it will be promptly deleted. Minors may only use PaymentHero with parental supervision.
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IX. STORAGE AND MAINTENANCE OF PERSONAL DATA
Unless otherwise required by law, HeroSoftware will store Personal Data for a maximum of 30 days. Data required for accounting or legal reasons may be stored longer in compliance with applicable regulations.
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X. THIRD PARTY LINKS
The Webpage may include links to external sites. HeroSoftware is not responsible for their privacy practices. This Privacy Policy applies solely to data collected by PaymentHero.
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XI. UPDATES TO THIS PRIVACY POLICY
HeroSoftware may update this Privacy Policy at any time. The updated version will be published on the Webpage. Continued use of PaymentHero constitutes acceptance of the updated terms.
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XII. QUESTIONS AND COMMENTS
For questions or to exercise your rights, please contact:
success@hero.software